Get help with GuardianBlock

GuardianBlock for Windows will be available soon. Here's how to reach us with launch, privacy, security, or product questions, and where to find help if gambling has become a problem for you or someone close to you.

Last reviewed 2026.08.31

Email support, during business hours.

Email is the way to reach us. A real person reads every message and aims to reply within a few business days. There's no phone line yet, and support runs during business hours (Central Standard Time, Canada), not around the clock. Write us at

[email protected].

  • Setup and installation

    Trouble installing the GuardianBlock app, signing in, or connecting your browsers.

  • Your accountability partner

    Questions about inviting, accepting, or replacing the keyholder who holds your key, and how the relationship works.

  • Product feedback

    Questions, rough edges, and ideas about the product.

New to GuardianBlock? Start here.

If you're just getting going, these are the best places to begin.

  1. See how it works

    Walk through the model — the Windows app, your accountability partner, and how you set what's off-limits.

    How it works

  2. Get the app

    See the Windows launch details and supported setup information.

    Download

  3. Read the FAQ

    Common questions about what GuardianBlock covers, which browsers it supports, and how your privacy is handled.

    FAQ

  4. Check the requirements

    Confirm your PC qualifies before you set anything up: Windows version, the two accounts, browsers, and how many devices one subscription covers.

    System requirements

Locked out, or need to turn protection off?

GuardianBlock is built so there's always a recovery path — you're not locked out for good — and so that turning protection off is a deliberate, accountable step rather than a quiet switch. Here's what support can and can't do.

  • Recovering access

    If you're locked out of your account, support can guide you through the recovery path so you're not stuck for good.

  • Turning protection off

    The supported way to deactivate is a one-time, signed authorization approved on your own device, with your accountability partner in the loop — not a setting support flips on your behalf.

  • What support will never do

    We don't remotely operate your device, remotely remove your protection, or hand out a saved code that turns it off on demand. There is no remote shell, and no back-door switch.

Protection changes stay accountable: the supported deactivation path uses Keyholder approval, a cooling-off period, and a signed single-use authorization on your device.

Where to get help with gambling.

GuardianBlock is a tool for staying off the sites you've decided are off-limits — it isn't counselling, and it isn't a substitute for professional help. If gambling is hurting you or someone you love, these free, confidential resources can help.

  • Gamblers Anonymous

    A peer-support fellowship for people working to stop gambling, with local and online meetings.

    Visit ↗

  • National Council on Problem Gambling (1-800-GAMBLER)

    A US helpline and resource hub, reachable by phone, text, and chat.

    Visit ↗

  • Gambling Therapy

    Free online support and a directory of services for people around the world.

    Visit ↗

  • Find a Helpline

    Search a directory of free, confidential helplines in your own country.

    Visit ↗

Ready to get started?

Start GuardianBlock to set up your account and accountability partner.

Start GuardianBlock Read the FAQ